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Customer Feedback Systems - A Case Study in Retail Banking
The Nedcor Group is one of South Africa's leading financial organizations with assets in excess of R250 billion(£22 Billion).
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Afrox Healthcare Limited – Case Study
Afrox Healthcare Limited had always attempted to measure the satisfaction of patients through the use of complex surveys.
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FINGERS DO THE TALKING
It began with a long, slow-moving bank queue that caused so much irritation...
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