Based on The Little Gold Book of Yes! Attitude
by Jeffrey Gitomer

Course Description:
Your company's sales and service training process must begin with personal and career development. Positive attitude precedes sales and service, and your employees' attitudes will be the basis for the way they react to your customers - both internal and external.

This one day program offers a highly engaging training design featuring short video vignettes from Jeffrey Gitomer. The training will emphasize how to respond to potential attitude busters, such as service failures and dealing with unhappy customers.

It will also contain short lessons on active listening, goal setting, communicating, personal pride, understanding others and the power of humor.

Course Goal:
The goal of this course is to enable participants to apply practical skills in order to gain a positive attitude. This will enable them to tackle workplace and life challenges with greater self-confidence.

Learning Objectives:
By the end of this course, participants will:

Identify attitude influences and origins.
Gain an awareness of their own attitudes.
Incorporate actions that lead to a positive attitude.
Demonstrate positive attitude attributes.
Achieve and maintain a positive attitude.

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