1
The
Customer provides feedback on their experience by responding
to questions on a device located at point of sale/service
provision in store/branch/department.
The
Customer provides feedback on their experience by responding
to questions on a device located at point of sale/service
provision in store/branch/department.
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2
The information is fed back daily to the CFS secure data point.
The information is fed back daily to the CFS secure data point.
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3
The information is consolidated from all locations and the
analysis begins.
The information is consolidated from all locations and the
analysis begins.
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4
Reports are produced, that are automatically emailed to the relevant managers on a daily, weekly or monthly basis. These reports are in easily assimilated, graphic form, and provide an unrivalled insight into your business's performance.
Reports are produced, that are automatically emailed to the relevant managers on a daily, weekly or monthly basis. These reports are in easily assimilated, graphic form, and provide an unrivalled insight into your business's performance.
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5
The insight provided by these reports can then be used as a sound basis for both tactical and strategic decision making. Most businesses also use the reports as part of their weekly staff meetings, encouraging staff participation in gathering ideas for service improvement.
The insight provided by these reports can then be used as a sound basis for both tactical and strategic decision making. Most businesses also use the reports as part of their weekly staff meetings, encouraging staff participation in gathering ideas for service improvement.
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